Customer Management

Customer is king!? Is this still a valid statement? Is it being cultivated in your organization? What’s the price of not doing it?

We feel your pain, we can help you building the right culture, shaping the right mindset, and developing the right talent to shine in the eyes of your customers. This suite of courses aim to define your customer experience roadmap, design the right process, instill the right mindset, and train the right people through the implementation of your customer experience roadmap.

I. Customer Service Essentials
II. Customer Complains Management
III. Sales Communication and Negotiation Skills
IV. Customer Focused Mindset
V. Retail Service in Action

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